Customer Guarantee
We guarantee that items purchased will be sent out within the delivery time outlined below.
1. Contract is formed by submitting your order. You are offering to buy the goods by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers. We are not obliged to supply goods until we confirm your order by e-mail or telephone.
2. Delivery charge is £5.95, which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
3. If an item is to be returned due to the customer changing their mind (there is no fault with the item) and requiring a replacement, the customer will be expected to pay the additional £5.95 delivery assotiated with such a change. Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm .
4. Faulty and damaged goods. The goods should be returned to 'Returns Department'. After inspection by a member of staff the decision will be made to replace or refund, as appropriate.
5. Payment can be made by major credit cards i.e. Visa, master card, switch, delta or by cheque in Pound Sterling made in a UK clearing bank. You do not own the goods until we receive payment in full.
6. Any refund arising in the event of a dispute or cancellation will be refunded within 10 working days.
7. If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days.
8. Trade marks and names are of their respective holders.
9. Deliveries will be within 3-9 working days of order.
10. All prices and offers are subject to change without prior notice. E&OE.
Shipping And Handling Delivery charge is £5.95, which applies to UK Mainland only. Contact us by phone or e-mail for the cost of overseas delivery.
Delivery Schedule Deliveries will be within 3-9 working days.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site and are protected by SSL certificate.
Privacy Policy Cricket Specialist do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Ben Chamberlain - Director
Cricket Specialist
Ben Chamberlain - Director
Cricket Specialist
